Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .

You can view the order status via your personal G-Star Outlet customer account . Once your order has been fully processed, the status will change to completed. As soon as the package is on its way to you, you will receive a shipping confirmation with a tracking link.

Please note that the tracking link will not be activated until the carrier has received the package.

When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.

Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.

Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.

At the bottom of each page, you will find the different payment methods.

No. Per order, only one type of (voucher) discount can be applied.
If the voucher code is valid, the discount will be calculated immediately.
Please note: the 10% discount on your first order will not be applied if you're using a voucher as well.

Clicking on Shopping cart will open a page containing an overview of your order.
Under your item(s), you'll find the text 'Do you have a voucher code?'; then click to enter the code.

Yes. You will receive confirmation of your order by email. The invoice, and a Returns form, will be included with the items that we send to you.

For all payment methods, a maximum of 1000 EUR per order is managed. Except American Express payment method, for which a maximum of 370 EUR per order is managed.

Yes. Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 4 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee. Choose PayPal at the checkout and you will be asked to log in to your PayPal account to confirm the payment.

The delivery costs for your order are: € 4.95.
Delivery is free for all orders above € 150.
Delivery prices may vary during promotions and offers.

The delivery time is 2-4 working days. Please be aware that during SALES, the delivery time could take between 4-6 working days.

You can have your order delivered in two ways:

1) You can pick up your order at a DHL Service Points. Click here to find your closest DHL Service Point. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 7 days before it will be returned back to our distribution center.

2) You can ship your order to your home, office or any other address (no P.O. boxes) within Germany.

No. Deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

DHL delivers packages from Monday to Saturday. If you are not available at the time of delivery, you will be sent a notification card letting you know where to pick up your package. Your package can also be delivered a second time to the same address.

The delivery costs will only be reimbursed when an entire order is returned.

You can return an article up to 30 days after receiving it.

Fill in the attached Return Form and put it in the box with the items you wish to return.

There are two options to return your products to us: by post/courier, or in a G-Star Outlet shop in Germany.

1) Return to store

You can return your item for free, to one of the G-Star Outlet Stores below.

Please note: Only items purchased on g-star.com/outlet can be returned to a G-Star Outlet Store.

It is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

G-Star Outlet Montabaur

2) In your package, you'll find a Return label for DHL. Please follow the instructions on the return form included in your order. You can drop off your package at your local DHL drop off point.

Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

Please Note: You will incur a flat rate return fee of 5 EUR. This fee will automatically be deducted from the amount refunded to you.

Yes. You can return your item by mail, or to one of the selected G-Star Outlet Stores below.
Please note: Only articles purchased on g-star.com/outlet can be returned to a G-Star Outlet Store. 
See 'How can I return my order?' for more return options.

G-Star Outlet Montabaur

You can return items to us within 30 days after receiving them.
You may try on the items (except underwear) but, if you intend to return them, please ensure that any items of clothing do not pick up any stains and/ or unpleasant odours; we check all returned clothing. 
Make sure you return the items, with their original labels, in their original packaging.
Underwear may only be returned in its original, unopened packaging.  If you are returning shoes, you must put the original shoe box in another box.
You cannot exchange items; if you wish to exchange an item, please place a new order.
When we receive the return package we will reimburse the amount, using the original payment method, to your account.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

The amount will be reimbursed to your bank or credit card account within 1 week after your package has been received by our warehouse.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as
soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

You can change your personal details in your G-Star account. After logging in, go to 'My account' to change your personal information.

Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click here for the contact page.

Click here for our General Terms and Conditions.

Click here for our Privacy Policy.