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FAQ

Find frequently asked questions below.

Please note we ship items from our warehouses in South Africa and Amsterdam so items may arrive at different times. This means your order may arrive in two separate shipments. Please allow time for all shipments to be fulfilled.

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General

Where can I change my details?

You can change your personal details in your G-Star account. After logging in, go to 'My account' to change your personal information.

My question is not listed here.

Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click here for the contact page.

Where can I find the General Terms and Conditions?

Click here for our General Terms and Conditions.

Where is the Privacy Policy?

Click here for our Privacy Policy.

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