Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .

There are two ways to check the status of your order:

1) In your G-Star Outlet account: When you log in at outlet.g-star.com and go to “My Account” and then "My orders", you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

2) E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.

Please note that the tracking link is only activated the moment the courier has received the package.

When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

That depends on the shipping status. Please contact our Customer Service department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.

Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.

Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.

In Austria's online outlet store, the following payment methods are available:

• Mastercard
• Visa
• PayPal
• SOFORT
• Apple Pay

At the bottom of each page, you will also find the different payment methods

No. Per order, only one type of (voucher) discount can be applied.
If the voucher code is valid, the discount will be calculated immediately.
Please note: the 10% discount on your first order will not be applied if you're using a voucher as well.

Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the text 'Do you have a voucher code?'; then click to enter the code.

Yes, you will. You will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution.

Do you want to know more about how G-Star contributes in sustainability? Please check here for our Sustainability projects.

Yes. Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 4 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee. Choose PayPal at the checkout and you will be asked to log in to your PayPal account to confirm the payment.

The delivery costs for your order are: € 4.95.

Delivery prices may vary during promotions and offers.

The delivery time is 3 - 5 working days.

Please be aware that dispatch may take longer during SALES.

You can ship your order to your home, office or any other address (no P.O. boxes) within Austria.

No. Deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

Österreichische Post delivers your package from Monday to Saturday. If you are not at home when your order is delivered, you will find an absence message in your mailbox indicating where you can pick up the package.

It is also possible to choose other delivery options here.

The delivery costs will only be reimbursed when an entire order is returned.

Unfortunately, we do not do deliveries to Mittelberg, Hirschegg and Riezlern at the moment.

You can return an article up to 30 days after receiving it. Returning your order by post or courier is at your own expense.
We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Make sure the items you want to return are properly packaged before sending everything to the following address:

G-Star E-Commerce Outlet
Casablancaweg 9
1047HP Amsterdam
Netherlands

It is not possible to return your order in a G-Star Outlet Store.
You can return your order via post or courier, at your own expense.

Artikel, die nicht getragen wurden und noch über Originaletikett sowie Originalverpackung verfügen, dürfen innerhalb von 30 Tagen nach Erhalt zurückgegeben werden. Du darfst die Artikel anprobieren (mit Ausnahme von Unterwäsche), um zu sehen, ob sie passen und ob das Modell deinen Erwartungen entspricht. Unterwäsche darf nur in der ungeöffneten Originalverpackung zurückgesendet werden. Ein Umtausch von Artikeln ist nicht möglich. Sobald wir deine Retoure erhalten, erstatten wir den Betrag über die beim Kauf verwendete Zahlweise. Auf der Rechnung findest du alle Einzelheiten zu unserer Retourenrichtlinie. Bitte achte darauf, dass bei der Rücksendung von Schuhen der Originalschuhkarton in einen Umkarton verpackt werden muss.

G-STAR ist berechtigt Artikel zurück zu schicken ,sollten diese den Eindruck erwecken, dass sie gewaschen bzw. getragen wurden oder sollten sie Beschädigungen aufweisen, die nicht auf einen Produktionsfehler zurück zu führen sind.

Die Rückerstattung erfolgt immer auf die gleiche Weise wie die ursprüngliche Zahlungsmethode.

Sobald wir deine Retoure in unserem Lager erhalten und bearbeitet haben, kann es bis zu 5 Tage dauern, bis der zurückerstattete Betrag wieder auf deiner ursprünglichen Zahlungsmethode verfügbar ist

In der Regel erhältst du deine Rückerstattung innerhalb von 8 Tagen nach Übergabe des Pakets an den Paketdienst oder an eine Abgabestelle.

Ja. Lege die Artikel, die du zurückgeben möchtest, bitte in eine stabile Umverpackung (Karton), damit sie nicht beschädigt werden.

Wir können leider keine Artikel umtauschen. Der Kaufbetrag aller zurückgegebenen Artikel wird zurückerstattet, sobald sie in unserem Verteilerzentrum eingehen. Wenn du Artikel umtauschen möchtest, musst du eine neue Bestellung aufgeben.

Der Zeitrahmen für die Rückerstattung hängt von den folgenden Faktoren ab:

Spediteur, Bearbeitungszeit im Lager und deine Zahlungsmethode.

Sobald wir deine Rücksendung in unserem Lager erhalten und bearbeitet haben, dauert es bis zu 2 Tage, bis der erstattete Betrag wieder über deine ursprüngliche Zahlungsmethode verfügbar ist. Im Allgemeinen kannst du davon ausgehen, dass du deine Rückerstattung innerhalb von 5 bis 7 Werktagen nach Übergabe des Pakets an den Spediteur oder an eine Abgabestelle erhälst.

HINWEIS: Bitte rechne mit zusätzlichen 3 Tagen während der Sale- und Hochsaisonzeiten (z.B.: Black Friday, Cyber Monday, Weihnachten und Neujahr).

Du kannst deine personenbezogenen Daten in deinem G-Star-Account ändern. Öffne nach der Anmeldung die Seite „Mein Account“ und führe dort die gewünschten Änderungen durch.

Wenn du hier keine Antwort auf deine Frage finden konntest, dann wende dich bitte direkt and unseren Kundenservice. Kontaktinformationen findest du hier.

Die allgemeinen Geschäftsbedingungen findest du jeweils über den Link „AGB“ am unteren Seitenrand.

Am unteren Seitenrand findest du einen Link namens „Datenschutzrichtlinien“.