Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .

There are two ways to check the status of your order:

1) In your G-Star Outlet account: When you log in at outlet.g-star.com and go to “My Account” and then "My orders", you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

2) E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.

Please note that the tracking link is only activated the moment the courier has received the package.

When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

That depends on the shipping status. Please contact our Customer Service department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.

Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.

Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.

In Austria's online outlet store, the following payment methods are available:

• Mastercard
• Visa
• PayPal
• SOFORT
• Apple Pay

At the bottom of each page, you will also find the different payment methods

No. Per order, only one type of (voucher) discount can be applied.
If the voucher code is valid, the discount will be calculated immediately.
Please note: the 10% discount on your first order will not be applied if you're using a voucher as well.

Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the text 'Do you have a voucher code?'; then click to enter the code.

Yes, you will. You will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution.

Do you want to know more about how G-Star contributes in sustainability? Please check here for our Sustainability projects.

Yes. Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 4 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee. Choose PayPal at the checkout and you will be asked to log in to your PayPal account to confirm the payment.

The delivery costs for your order are: € 4.95.

Delivery prices may vary during promotions and offers.

The delivery time is 3 - 5 working days.

Please be aware that dispatch may take longer during SALES.

You can ship your order to your home, office or any other address (no P.O. boxes) within Austria.

No. Deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

Österreichische Post delivers your package from Monday to Saturday. If you are not at home when your order is delivered, you will find an absence message in your mailbox indicating where you can pick up the package.

It is also possible to choose other delivery options here.

The delivery costs will only be reimbursed when an entire order is returned.

Unfortunately, we do not do deliveries to Mittelberg, Hirschegg and Riezlern at the moment.

You can return an article up to 30 days after receiving it. Returning your order by post or courier is at your own expense.
We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Make sure the items you want to return are properly packaged before sending everything to the following address:

G-Star E-Commerce Outlet
Casablancaweg 9
1047HP Amsterdam
Netherlands

It is not possible to return your order in a G-Star Outlet Store.
You can return your order via post or courier, at your own expense.

You can return items to us within 30 days after receiving them.
You may try on the items (except underwear) but, if you intend to return them, please ensure that any items of clothing do not pick up any stains and/ or unpleasant odours; we check all returned clothing.
Make sure you return the items, with their original labels, in their original packaging.
Underwear may only be returned in its original, unopened packaging. If you are returning shoes, you must put the original shoe box in another box.
You cannot exchange items; if you wish to exchange an item, please place a new order. When we receive the return package we will reimburse the amount, using the original payment method, to your account.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

Your refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 2 working days for the refunded amount to be available again in your original payment method.

You can generally expect to receive your refund within 8 working days after you hand over your parcel to the carrier or to a drop-off location.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

The refund time frame depends on the following factors:

Carrier, processing time at the warehouse, and your payment method.

Once we receive and process your return in our warehouse, it will take up to 2 working days for the refunded amount to be available again in your original payment method. You can generally expect to receive your refund within 8 working days after you hand your parcel to the carrier or to a drop-off location.

NOTE: Please allow an extra 3 working days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

You can change your personal details in your G-Star account. After logging in, go to 'My account' to change your personal information.

Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click here for the contact page.

Click here for our General Terms and Conditions.

Click here for our Privacy Policy.