Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .

There are two ways to check the status of your order:

1) In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

2) E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.

Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.

Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.

In the Dutch online store, the following payment methods are available: 
1. iDeal,
2. PayPal
3. Credit card (American Express / VISA / MasterCard)
4. Apple Pay

At the bottom of each page, you will also find the different payment methods.

No. Per order, only one type of (voucher) discount can be applied.
If the voucher code is valid, the discount will be calculated immediately.
Please note: the 10% discount on your first order will not be applied if you're using a voucher as well.

Clicking on Shopping cart will open a page containing an overview of your order.
Under your item(s), you'll find the text 'Do you have a voucher code?'; then click to enter the code.

Yes, you will. You will receive the invoice after your whole order is processed.
We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution.

Do you want to know more about how G-Star contributes in sustainability? Please check here for our Sustainability projects.

For all payment methods, a maximum of 1000 EUR per order is managed. Except American Express payment method, for which a maximum of 370 EUR per order is managed.

Yes. Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 4 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee. Choose PayPal at the checkout and you will be asked to log in to your PayPal account to confirm the payment.

You can safely and easily execute your online payments using iDEAL. iDEAL is a system which links you directly to your online banking system when you are making your online purchases.
To use iDEAL, you don't need to register, download files or create an account. If you use online banking services provided by ABN, AMRO, Fortis, ING, Rabobank or SNS Bank, you can pay using iDEAL straightaway. You can make the payment in the familiar payment environment of your own bank. When you approve the details of the payment, the amount is processed automatically and your order will be processed straight away.
Our payments are executed by a certified company, ensuring your privacy at all times.

The delivery costs for your order are: € 4.95.
Delivery is free for all orders above € 160.
Delivery prices may vary during promotions and offers.

The delivery time is 2-3 working days.
Please be aware that during SALES, the delivery time could take between 2-4 working days.

You can have your order delivered in two ways:

1) You can pick up your order at one of the 2200 DHL Service Points. Click here to find your closest DHL Service Point. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 7 days before it will be returned back to our distribution center.

2) You can ship your order to your home, office or any other address (no P.O. boxes) within The Netherlands.

No. Deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

DHL delivers from Monday to Saturday in four different time windows.
In general, DHL will try to offer your package first in the afternoon.When you want to know in which time window your DHL carrier comes to you, please visit www.dhlparcel.nl.
To ensure that you receive your order as quickly as possible, your package can also be delivered to your neighbors. In that case the delivery person will leave a message with you stating which neighbors this is.

Are you not at home when the deliverer comes by, and can the package not be delivered to the neighbors?
Then you will find a card in the mailbox with a delivery code. Using that delivery code and your zip code you can select a new delivery option.
DHL can also deliver your package to a DHL Service Point.

The delivery costs will only be reimbursed when an entire order is returned.

You can return an article up to 30 days after receiving it.
Fill in the attached Return Form and put it in the box with the items you wish to return.

There are two options to return your products to us: by post/courier, or in a G-Star Outlet shop in the Netherlands.

1) Return to store
You can return your item for free, to one of the G-Star Outlet Stores below.
Please note: Only items purchased on g-star.com/outlet can be returned to a G-Star Outlet Store. And it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

G-Star Outlet Amsterdam

G-Star Outlet Roermond

G-Star Outlet Batavia Stad

G-Star Outlet Halfweg

G-Star Outlet Rosada

2) Returning your order by post or courier is at your own expense.

We are not responsible for products that are returned to us in error. We recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

Make sure the items you want to return are properly packaged before sending everything to the following address:

G-Star E-Commerce Outlet
Casablancaweg 9
1047HP Amsterdam
Netherlands

Yes. You can return your item by mail, or to one of the selected G-Star Outlet Stores below.
Please note: Only articles purchased on g-star.com/outlet can be returned to a G-Star Outlet Store. 
See 'How can I return my order?' for more return options.

G-Star Outlet Amsterdam

G-Star Outlet Roermond

G-Star Outlet Batavia Stad

G-Star Outlet Halfweg

G-Star Outlet Rosada

You can return items to us within 30 days after receiving them.
You may try on the items (except underwear) but, if you intend to return them, please ensure that any items of clothing do not pick up any stains and/ or unpleasant odours; we check all returned clothing. 
Make sure you return the items, with their original labels, in their original packaging.
Underwear may only be returned in its original, unopened packaging.  If you are returning shoes, you must put the original shoe box in another box.
You cannot exchange items; if you wish to exchange an item, please place a new order.
When we receive the return package we will reimburse the amount, using the original payment method, to your account.

G-STAR holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

The amount will be reimbursed to your bank or credit card account within 2 - 3 weeks after DHL has picked up your return.
When you have returned your items in one of the selected G-Star Outlet stores, the return will be processed within 1 - 2 business days.
Depending on your original payment method you will see between 3 - 5 business days the reimbursed money on your account.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as
soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

When you have returned your items in one of the selected G-Star Outlet stores, the return will be processed within 1 - 2 business days. Depending on your original payment method you will see between 3 - 5 business days the reimbursed money on your account.

When you have returned your order via DHL Service Point, it can take up to a week before we receive your returned items at our Distribution Centre. After receival we check every returned item and we will reimburse (a part of) the amount of money via the orginal payment method.
Depending on your used payment method, it can take up to 3 - 5 business days to see the money on your account.

You can change your personal details in your G-Star account. After logging in, go to 'My account' to change your personal information.

Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click here for the contact page.

Click here for our General Terms and Conditions.

Click here for our Privacy Policy.