- How can I place an order?
Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.
- What size should I order?
To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.
- Will I receive confirmation of my order?
Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .
- How can I track my order?
You can check the status of your order on your account page. When your order has been processed, the status will change to 'Completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com . In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website .
- Can I change my order?
When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.
- Can I cancel my order?
That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.
- Can I choose a different delivery address?
Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.
- Can I create a new password?
Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.