Just click on 'Place in shopping cart' on the product page. To finalize your order, click on the shopping cart which you will find at the top right of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into G-Star clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. Your order will also be visible on your account page .

There are two ways to check the status of your order:

1) In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

2) E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

When you have placed and paid for your order, it is prepared for transport almost immediately. As soon as the status of your order is changed to 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed and has status 'Completed', it can no longer be cancelled.

Yes. During check-out, you can choose to 'Add a new address', where you can enter a different delivery address than the billing address.

Yes. Click on 'Forgotten password?' and enter your email address. In a few minutes, you will receive an email with a link to a page where you can enter a new password.

At the bottom of each page, you will find the different payment methods.

No. Per order, only one type of (voucher) discount can be applied.
If the voucher code is valid, the discount will be calculated immediately.
Please note: the 10% discount on your first order will not be applied if you're using a voucher as well.

Clicking on Shopping cart will open a page containing an overview of your order.
Under your item(s), you'll find 'Do you have a voucher code?'; click there to enter the code.

Yes. You will receive confirmation of your order by email. The invoice, and a Returns form, will be included with the items that we send to you.

There may be a maximum amount, depending on the payment method you choose. For PayPal, the maximum amount is $10,000. G-Star has no control over the set limit.

Yes. Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

If you want to pay using a credit card, you will be asked to enter your credit card number, name, expiry date, CVC code and possibly a 3D secured password during Step 4 of the payment process. The amount will be debited from your credit card supplier instantly. Payments to G-Star are processed by an external certified company, guaranteeing your privacy.

PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee. Choose PayPal at the checkout and you will be asked to log in to your PayPal account to confirm the payment.

The delivery costs for your order are: $7.
Delivery prices may vary during promotions and offers.

The delivery time is:

• 2 - 8 working days for orders shipped within the USA
• 8 - 16 working days for orders shipped from the Netherlands

Your G-Star Outlet order can be delivered to:

- An address of your choosing, for example your home or work address (no P.O. box) within the United States

NOTE: Please be informed that we are currently unable to deliver to the following locations: Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands

No. Deliveries abroad are not available at this time. The delivery address must be in the same country as the Online Store in question.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable. Please refer to USPS for more information.

You can return an article up to 60 days after receiving it. 

Note that there will be no prepaid return label in the box. Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label. You can return your order at a FedEx Service Point.

We will deduct the costs of the return of 10.00 USD from the refund of the purchase price.

You can return items to us within 60 days after receiving them.
You may try on the items (except underwear) but, if you intend to return them, please ensure that any items of clothing do not pick up any stains and/ or unpleasant odours; we check all returned clothing. 
Make sure you return the items, with their original labels, in their original packaging.
Underwear may only be returned in its original, unopened packaging.  If you are returning shoes, you must put the original shoe box in another box.
You cannot exchange items; if you wish to exchange an item, please place a new order.
When we receive the return package we will reimburse the amount, using the original payment method, to your account.

G-STAR holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

The amount will be reimbursed to your bank or credit card account within 1 week after your package has been received by our warehouse.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as
soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

You can change your personal details in your G-Star account. After logging in, go to 'My account' to change your personal information.

Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click here for the contact page.

Click here for our General Terms and Conditions.

Click here for our Privacy Policy.